Clinic Assistant

We are seeking a dynamic individual to join our team as a Clinic Assistant . This role supports the smooth day-to-day operations of the clinic and involves a mix of administrative, patient-facing, and support duties. Key Responsibilities • Communicate with and assist patients effectively in a professional and courteous manner • Greet patients and provide front-desk customer service support • Manage appointment scheduling and patient registration • Use electronic medical records (EMR) systems accurately and efficiently • Answer phone calls and respond to enquiries in a timely manner • Maintain and update patient records with accuracy and confidentiality • Process invoices, collect payments, and assist with insurance claims • Provide chaperone support during physical examinations of female patients when required • Perform general housekeeping duties to maintain clinic cleanliness and hygiene standards Requirements • Strong communication and interpersonal skills • Ability to multitask and prioritise effectively in a fast-paced environment • Attention to detail and accuracy in data entry and record-keeping • Basic knowledge of medical terminology and clinic procedures is an advantage but not mandatory • Ability to maintain strict confidentiality of patient information • Proficiency in Mandarin is an advantage, as the role involves assisting Mandarin-speaking patients