Assistant Manager, Quality Assurance

The Assistant Manager / Manager, Quality Assurance is responsible for ensuring that the organisation maintains high standards of quality, compliance, and continuous improvement across all centres/ campuses.This role oversees certification processes such as ERF/EduTrust and SPARK and drives quality assurance frameworks aligned with regulatory and organisational requirements. JobRole & Responsibilities Quality Assurance & Compliance • Lead and support centres/ campuses in achieving and maintaining ERF/EduTrust and SPARK certification • Ensure compliance with ECDA, SSG, and relevant regulatory requirements • Conduct regular internal audits, reviews, and gap analyses across centres/ campuses • Develop, review, and implement quality assurance policies, SOPs, and frameworks Certification & Documentation • Support centres/campuses in preparing documentation and submission for ERF/EduTrust and SPARK certification • Work closely with centre/campus leaders to ensure readiness for external audits and inspections • Provide guidance and training to staff on compliance standards and certification requirements Continuous Improvement • Identify areas for improvement and drive quality enhancement initiatives across centres/campuses • Analyse feedback, audit findings, and performance data to recommend improvements • Support centres/ campuses in implementing best practices and maintaining consistent standards Stakeholder Management • Work closely with Principals, and HQ teams to align quality initiatives and compliance priorities • Act as a key liaison with external bodies (e.g. ECDA and SSG) where required • Provide advisory support to centres/campuses on regulatory and compliance related matters Training & Capability Building • Conduct training and workshops on quality standards, ERF/EduTrust and SPARK requirements • Build capability within centres/campuses to sustain quality practices independently Job Requirements • Bachelor’s degree in Early Childhood Education, Education, or related field • Minimum 3–4 years of relevant experience in quality assurance, compliance, or centre leadership within the education sector • Hands-on experience with SPARK and EduTrust certification is a must • Strong knowledge of ECDA / SSG regulatory frameworks and requirements • Experience in audit, documentation, and process improvement • Strong stakeholder management and communication skills • Detail-oriented with strong analytical and problem-solving abilities