Messaging & Collaboration Engineer (M365) (Ref 26511)

Responsibilities • Manage and optimize Exchange Server (On-Premises) and Exchange Online environments • Configure and maintain mail flow, connectors, and transport rules • Plan and execute hybrid mailbox migrations and coexistence strategies • Administer and support Skype for Business Server infrastructure • Manage and enhance Microsoft Teams collaboration capabilities • Support cross-platform user communication and collaboration features • Configure and troubleshoot Microsoft Teams Calling • Manage Enterprise Voice routing, Direct Routing, and Cloud Voicemail • Maintain seamless communication across multiple platforms • Manage and maintain SharePoint farms and site collections • Perform patching, upgrades, and lifecycle management • Define and enforce governance policies and best practices • Support hybrid integration with Microsoft 365 services • Troubleshoot issues across SharePoint architecture • Develop and maintain PowerShell scripts for automation and efficiency • Leverage Microsoft Graph API, Teams, and Exchange modules • Automate bulk operations, reporting, and administrative tasks • Maintain infrastructure security including TLS, OAuth, and mail hygiene • Perform patch management and system updates • Manage certificate lifecycle, including renewals and compliance • Implement proactive monitoring and alerting mechanisms • Respond to incidents and participate in an on-call support rotation • Ensure high availability and performance of messaging platforms • Proactively monitors the work queues. • Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. • Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. • Executes changes with clear identification of risks and mitigation plans to be captured into the change record. • Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. • Identifies problems and errors before they impact a client’s service • Leads and manages all initial client escalation for operational issues. • May work on implementing and delivering disaster recovery functions and tests. Requirements • Bachelor's degree or equivalent qualification in IT/Computing with 6+ years of experience in Messaging and Unified Communications within enterprise environments • Strong hands-on expertise in: Exchange Server (SE) and Exchange Online, Microsoft Teams , Skype for Business Server , SharePoint SE and online • Proficiency in PowerShell scripting and automation • Microsoft 365 Certified: Enterprise Administrator Expert / Microsoft 365 Certified: Teams Administrator / Collaboration Engineer Associate • Experience with hybrid environments and migration strategies • Strong troubleshooting and analytical skills Licence no: 12C6060