Senior IT Support Executive

Job Summary A leading MultinationalCorporation (MNC) headquartered in Taiwan is establishing a new factory inSingapore. We are seeking an experienced IT Support Executive who will be responsiblefor providing day-to-day technical support for the company’s office and factoryoperations. This includes maintaining IT infrastructure, supporting hardwareand software, troubleshooting system and network issues, and ensuring smoothoperation of business and production-related IT systems. Key Responsibilities IT Support & Helpdesk • Provide first-level technical support to office and factory users. • Troubleshoot hardware, software, network, printer, and email issues. • Install, configure, and maintain desktops, laptops, mobile devices, printers, and scanners. • Support Microsoft Office, ERP systems, accounting software, and other business applications. • Set up user accounts, passwords, and access permissions. • Maintain IT inventory, software licenses, and asset records. • Perform regular system updates, antivirus checks, and data backups. • Coordinate with external IT vendors and service providers when necessary. • Manage, prioritize, track, and close IT service tickets according to SLA requirements through IT Ticket Management • Support meeting-room AV equipment, video conferencing, displays, projectors, and presentation systems where applicable. • Identify recurring IT issues and propose improvements to support processes, services, and user experience. Network & Infrastructure • Monitor and maintain LAN/Wi-Fi network connectivity for office and factory. • Support internet, VPN, firewall, switches, and server operations. • Ensure stable connectivity for factory production systems and devices. • Assist in troubleshooting network downtime and system failures. Factory / Production Support • Provide IT support for factory operations, including production PCs, barcode scanners, label printers, CCTV, and attendance systems. • Assist in supporting manufacturing or warehouse systems where applicable. • Coordinate with production teams to minimize operational disruptions caused by IT issues. Cybersecurity & Compliance • Ensure compliance with company IT policies and security procedures. • Monitor and report potential cybersecurity threats or suspicious activities. • Support implementation of backup and disaster recovery procedures. • Ensure confidentiality and security of company data and systems. Documentation & Reporting • Maintain proper documentation of IT procedures, configurations, and troubleshooting records. • Prepare periodic reports on IT issues, maintenance activities, and asset status. • Recommend improvements to enhance IT efficiency and reliability. Qualifications • Diploma or Degree in Information Technology, Computer Science, or related field. • Minimum 1–3 years of relevant IT support experience preferred. • Basic knowledge of Windows operating systems, networking, Microsoft 365, and hardware troubleshooting. • Experience supporting factory/manufacturing environments will be an advantage. • Good problem-solving and communication skills. • Able to work independently and respond promptly to IT issues. Preferred Skills • Basic knowledge of ERP systems and manufacturing software. • Basic knowledge of Palo Alto firewalls, Proxmox virtualization platform, NAS system, HPE Storage and network equipment would be advantage. • Basic understanding of cybersecurity practices, Azure Entra ID and Windows Server. • Experience with CCTV, biometric attendance systems, or barcode systems is an added advantage.