Manager/Senior Manager, Outreach Experience & Strategy (WOD)

Responsibilities You will be part of the team to: • drive programme management for funding administration, governance and performance monitoring, ensuring effective programme delivery, compliance with funding requirements and timely reporting of outcomes. • support the review, scoping and implementation of digital platform enhancements to meet business and operational needs. • gather business requirements, coordinate with users and vendors, and manage the delivery of assigned digital initiatives. • monitor platform performance, user feedback and operational metrics, and recommend improvements to enhance service delivery. • support vendor management activities, including project tracking, issue resolution and contract deliverables. • design and implement enhancements to user journeys across physical and digital touchpoints to improve user experience. • develop and pilot engagement strategies and career-related activities across diverse workforce segments (e.g. senior workers, fresh graduates, back-to-work individuals) • conceptualise and implement novel solutions to serve individuals in enhancing their career health and to support their career journey • evaluate project outcomes and recommend refinements based on participation data and user insights. • coordinate with internal teams and partners to ensure integrated delivery across platforms, programmes and outreach activities. Requirements Experience & Qualifications • At least 5 years of relevant experience in programme management, digital transformation, service design, product management, operations or stakeholder engagement. • Experience managing vendors, budgets, stakeholders and concurrent projects in a fast-paced environment. • Experience analysing data and preparing reports to support business decisions is advantageous. • Experience working with digital platforms, user experience or customer service initiatives would be an advantage. • Candidates without the required qualifications but with strong relevant experience may be considered. Knowledge • Events, programme and project management principles, including physical, virtual and hybrid delivery. • Digital product and platform management principles. • User-centred design and customer experience concepts. • Programme and project management methodologies. • Stakeholder engagement and partnership management. • Procurement, vendor management and contract governance. • Knowledge of SWDA programmes and/or relevant workforce initiatives will be an added advantage. Skills • Strategic Planning: Translate organisational priorities into practical strategies, formats and delivery plans. • Stakeholder & Partnership Management: Build trusted relationships, align diverse interests and mobilise stakeholders towards shared outcomes. • Budget & Vendor Management: Manage budgets, procurement considerations and vendors with strong governance. • Communication: Strong business writing, presentation and facilitation skills across internal and external audiences. • Data & Insights: Use participation, engagement and outcome data to evaluate effectiveness and guide improvements. • Problem Solving & Decision Making: Assess issues, evaluate options and make timely decisions in a changing operating environment. • Risk assessment and mitigation: Identify, assess and manage project, operational and digital service risks by implementing appropriate mitigation measures • Digital & Technology: Proficient in Microsoft Office and able to learn and apply event, collaboration and other digital tools quickly. Abilities/Aptitudes • Takes ownership, demonstrates sound judgement and follows through on commitments and outcomes. • Adaptable and resilient, with the ability to manage last-minute changes and competing priorities. • Systematic, organised and able to manage concurrent projects without losing attention to detail. • Collaborative team player who can rally resources, influence stakeholders and resolve issues constructively. • Comfortable operating in a dynamic environment with a strong service and outcome orientation. Other Characteristics • Curious and innovative, with a willingness to explore new ideas and challenge existing practices. • Adaptable and resilient in managing ambiguity and evolving priorities. Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure. Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP