Operation Manager

Operations Oversight • Supervise and ensure smooth daily operations across multiple stalls/outlets. • Maintain consistency in service, food quality, and hygiene standards. • Conduct regular audits on cleanliness, safety, and compliance with SFA regulations . Staff Management & Support • Plan and manage staff schedules, ensuring adequate manpower coverage. • Step in to cover operations on staff off-days, including cashiering, drinks stall, or floor supervision when required. • Train, motivate, and mentor staff to maintain service quality. Performance & Reporting • Monitor stall performance, overall sales trends, labour cost, and daily operational KPIs. • Identify areas of improvement and implement practical productivity initiatives (e.g., manpower scheduling, workflow efficiency, equipment use). • Prepare and submit regular reports on outlet operations and performance to management. Customer & Community Engagement • Handle customer feedback and resolve issues on the ground. • Build rapport with stallholders, regular customers, and nearby community. Business Support • Support new stall setups and assist with outlet openings when required. • Coordinate with stallholders on menu rollouts, seasonal promotions, and community-driven campaigns. • Ensure consistency in promotions, pricing, and operational standards across outlets. Requirements • Prior experience in F&B operations, preferably in a coffeeshop or food court setup. • Hands-on and flexible, willing to cover frontline roles when necessary. • Familiarity with manpower scheduling, SFA hygiene standards , and basic cost control. • Good interpersonal and problem-solving skills. • Willingness to work shifts, weekends, and public holidays when required. Salary & Benefits • Base Salary Range: SGD 2,800 – 3,800 / month (depending on experience and scope) • Performance-based incentives (linked to outlet performance / rental collection targets) • Staff meals provided • Transport allowance (if covering multiple outlets) • Uniform provided • Career growth opportunities within the group