Production Support Analyst

Experience : 3-5 Years Role : Production Support Analyst Key Skills: Familiar with OS/400 system Familiar with RPG, COBOL language Have experience with Silverlake banking system is plus point. Responsibilities: • To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc. • To provide support during end of day batch run • To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident. • To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard. Requirements: Must have: - • Bachelor’s degree of Computer Science or Engineering • Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry. • Good and assertive communicator in speaking & writing. • Good analytic and problem-solving skills • Able to work in a fast-paced, team-oriented environment and weekend / wee hours. • Experience in L2 or L3 production support Good to have: - • Understanding of ITIL, SDLC • Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc. • Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc