Senior/ F&B Retail Supervisor

Job Summary This position is responsible to assist the Manager on ensuring smooth daily operations in the Salon & Boutique, and providing efficient services to all guests professionally as a customer-focused role. Reporting directly to the Store Manager and indirectly to the Operations Manager, this position will be situated in TWG Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager. Job Descriptions • Assist the Assistant F&B Retail Manager in overseeing and ensuring daily smooth Salon & Boutique operations • Responsible for ordering of goods and supplies, receiving and checking of inventory of goods and supplies • Responsible for offering a friendly and efficient services to all guests • Process guests orders to ensure that all items are prepared and served promptly • Assists in setup and clear down of the front and back of Salon & Boutique operations • Ensure food safety regulations are followed as according to NEA’s policy • To ensure neatness and cleanliness of service ware • Promote and sell our range of products and food and beverage items to walk-in customers • Perform demonstrations of products • Attending to customers’ needs, complaints and enquiries • Handling of cash, POS system and report of take-in-cash when on duty • Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for • To provide guidance, coaching and mentor of new joined service staff Outlets • ION • Takashimaya • Marina Bay Sands • Swissotel • Raffles City • Airport (Transport provided for opening shift and closing shift) Welfare & Benefits • 13th Month Salary • Meal Allowance • Performance Bonus • Birthday Incentives • Medical Benefits • Staff Discount • Festive Gifting Requirements • Minimum 2 years' of experience in F&B / Retail Operations, preferably in luxury goods industry • Welcoming personality • Good communication and interpersonal skills • Hands-on and customer-focused role, hence we require someone with drive, efficiency and assertiveness • High initiative and positive attitude • Available to work on weekdays, Saturdays and Sundays Attractive remuneration package with salary that commensurate with relevant experience. Please upload or send in a detailed RESUME indicating reasons for leaving, last drawn salary, expected salary and date of availability. Only shortlisted candidates will be notified.