SAP KEY USER/SUPERUSER

Job Purpose The SAP Key User acts as the primary interface between business users and the central SAP/IT organization. The role supports reliable and efficient SAP-enabled business processes, provides user support, drives continuous improvement, and represents business requirements in SAP-related initiatives and projects. Primary focus in : Supply Chain, Manufacturing Operations and process topics Secondary focus in: Finance topics Supports Region: Asia Key Responsibilities SAP Business Support & Process Ownership · Serve as the regional SAP Key User/SME for functional areas (Manufacturing, Supply Chain, Operations and Finance). · Support daily SAP operations, resolve user issues, and coordinate solutions with SAP/IT teams and external consultants. · Promote SAP best practices, standardized processes, and efficient transaction processing. · Monitor and follow up on SAP support tickets through closure. Business Process Improvement · Identify opportunities to improve, simplify, standardize, and automate business processes through SAP. · Translate business requirements into clear functional specifications for SAP enhancements and system changes. · Work closely with business process owners, IT, and key stakeholders to assess and implement improvements. · Evaluate the impact of SAP changes on business processes, controls, and users. SAP Projects, Testing & Change Management · Represent business users and their requirements in SAP-related projects, upgrades, and improvement initiatives. · Prepare, execute, and coordinate functional, integration, regression, and user acceptance testing (UAT). · Validate that system changes meet business requirements and support go-live and stabilization activities. · Provide business feedback and recommendations during project and change-management activities. User Training & Documentation · Train end users on SAP processes, transactions, and best practices. · Develop and maintain work instructions, user guides, training materials, and process documentation. · Support knowledge transfer and continuous improvement of SAP user competency. Governance, Data Quality & Compliance · Support SAP access reviews, user authorization controls, and segregation-of-duties requirements in cooperation with Finance and IT. · Promote data accuracy, process compliance, and adherence to company policies and internal controls. · Support internal and external audits related to SAP processes, access, and controls. Qualifications · Diploma or Bachelor's Degree in Business, Finance, Supply Chain, Manufacturing, Engineering, Information Technology, or related discipline. · Minimum 3 years of SAP experience in a business environment. · Experience as an SAP Key User, Super User, SME, Process Owner, or equivalent role. · Experience in SAP support, UAT, process improvement, documentation, or SAP projects. · Manufacturing industry experience preferred. Preferred SAP Module Experience Experience in one or more of the following: · SAP FI/CO (Finance & Controlling) · SAP MM (Materials Management) · SAP SD (Sales & Distribution) · SAP PP (Production Planning) · SAP QM (Quality Management) · SAP WM/EWM (Warehouse Management) · SAP HR/HCM (Human Resources) Experience with SAP S/4HANA or SAP S/4HANA implementation/upgrades is an advantage. Skills & Competencies · 3-5years in SAP Super user exposure/capacity. · Diploma to Bachelor’s Degree in IT, Business Supply Chain, Finance · Strong business process knowledge and operational understanding. · Good hands-on SAP knowledge and transaction experience. · Strong analytical and problem-solving skills. · Ability to translate business requirements into practical SAP solutions. · Experience with testing, UAT, and change management. · Strong communication, stakeholder management, and training skills. · Ability to work independently, take ownership, and drive continuous improvement initiatives.