MANAGEMENT TRAINEE

Key Responsibilities · Support ground operations across multiple F&B stalls, including daily opening and closing procedures, cleanliness and compliance with hygiene standards. · Monitor and coordinate stall operators' performance, ensuring adherence to house rules, safety regulations, and service expectations. · Assist in stall allocation, onboarding and exit processes for new and existing vendors. · Work closely with operations managers and outsourced vendors to ensure smooth day-to-day operations and quick resolution of on-site issues. · Handle customer feedback and complaints in a professional and timely manner; propose solutions and escalate complex cases when necessary. · Prepare shift rosters and duty assignments to support manpower needs during peak and off-peak periods. · Track sales trends, footfall patterns and stall performance through daily reports; support the management team in analysing data to improve operations. · Support periodic audits and compliance checks, including food hygiene inspections and internal SOP reviews. · Coordinate with external contractors and suppliers (e.g., pest control, equipment servicing) to maintain operational standards. · Assist in marketing or promotional activities such as festive events, loyalty programmes, or seasonal campaigns at assigned sites. · Participate in training and development sessions to build leadership, problem-solving, and people management skills. · Perform other duties as assigned by the management. Requirements · Minimum Bachelor’s Degree in any discipline. · Strong willingness to learn and grow in the F&B industry. · Proficient in English and Mandarin (to liaise with Mandarin-speaking colleagues). · Comfortable with working 6 days a week, including weekends and public holidays · Good communication and interpersonal skills. · Proficient in Microsoft Office (Excel, Word, PowerPoint).