System Engineer

Responsibilities: IT Infrastructure, Systems and Security • Maintain Microsoft servers, networks, Wi-Fi, VPN, firewalls, switches, and internet connectivity. • Install, configure, and troubleshoot computers, printers, mobile devices, and related IT equipment. • Administer Microsoft 365,Windows, user accounts, licences, shared folders, and access permissions. • Maintain system updates, backups, recovery, and other cybersecurity controls. • Support CCTV, PABX, door access, meeting-room AV systems, and other office technology. • Maintain IT asset records and system documentation, and coordinate vendors, purchases, and IT projects. User and Application Support • Log, prioritise, and resolve user requests for hardware, software, network, email, and system issues. • Complete IT setup and access administration for employee onboarding and offboarding. • Support Company applications, including the Document Management System and e-Commerce portal. • Administer approved user access and conduct basic user training and system guidance. • Support regional IT activities and ISO internal audits when assigned. Technology Improvement and Professional Development • Keep abreast of relevant technologies and recommend practical improvements to security, reliability, and productivity. Requirements: • Diploma or Degree in Information Technology, Computer Studies or a related discipline. • At least 3 years of relevant experience in IT infrastructure, hardware, server and network support. • Hands-on experience supporting and troubleshooting Windows and macOS systems, desktops, laptops, servers, printers and network equipment. • Familiar with Windows Server, Microsoft 365, LAN/WAN, Wi-Fi, VPN, firewalls, routers and switches. • Experience with CCTV, PABX and door access systems will be an advantage. • Strong troubleshooting and analytical skills. • Good communication and interpersonal skills. • Able to work independently and coordinate effectively with users and vendors.