TRAVEL AGENCY MANAGER

Job Description Responsible for managing the overall operations of the travel agency, with a focus on inbound tourism, tour planning, customer service, supplier management and business development. Responsibilities • Manage day-to-day travel agency operations. • Plan and coordinate inbound travel arrangements. • Develop Singapore tour packages and customised itineraries. • Coordinate hotels, transportation, attractions and tour service providers. • Negotiate rates and commercial terms with suppliers. • Maintain relationships with overseas travel agents and corporate customers. • Monitor bookings, confirmations and operational schedules. • Handle customer enquiries, complaints and service recovery. • Monitor tour costs, pricing and profitability. • Develop operational procedures and service standards. • Identify new tourism products and business opportunities. • Prepare operational and management reports. Requirements • Diploma or Degree in Tourism, Hospitality, Business Administration or related discipline. • Preferably 3–5 years' relevant travel/tourism experience. • Strong travel operations and itinerary-planning knowledge. • Good communication, negotiation and customer-service skills. • Able to manage multiple travel arrangements simultaneously.