Store Manager

Purpose/ Mission: The main accountability of the store manager is drive store profitability while maintaining staff productivity and fostering an active selling environment. The same can be explained as follows: • Meeting or exceeding store sales and profit targets. • Managing all resources within the store to provide customers with a leading shopping experience. • Driving the proper execution of established policies, procedures, initiatives and directives. • Be the key person between store team and District Manager to relay information and provide feedback concerning the store. Accountabilities: Primary Sales & Business Acumen • Take full ownership of the store and its commercial success. • Manage the controllable operating expenses to keep within the agreed budget. • Analyze relevant data to probe and challenge the status quo. • Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed. • Drive continuous improvements in the store’s sales, productivity and profitability. • Ensure the legal and financial integrity of the store. Customer Service • Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor. • Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself. • Schedule staff so as to properly serve customers, drive sales and execute tasks. Brand and Products • Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values. • Ensure proper in-store Brand execution according to established standards and directives. • Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge. Operations and Processes • Manage all store operations in a systematic and efficient manner, as per established policies and procedures. • Manage the annual leave plan of the store, ensuring sufficient manpower for the operations. • Direct the shop operation on a daily basis to ensure delivery of commercial targets. • Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store. • Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis. • Ensure cash register transactions are processed quickly and accurately. • Lead and implement all applicable loss prevention policies and procedures. • Maintain a safe and productive shopping and working environment. • Implement seasonal/quarterly merchandise launch and in-store marketing promotion. • Participate in planning & presenting monthly team meetings. • Work with Merchandising Team and Warehouse Team to ensure stock availability and delivery in order to achieve sales targets. • Inventory management - Prepare, manage & execute accurate bi-yearly stocktake to avoid product shrinkage. • Provide monthly consumer and retail feedback to all retail adidas related teams. • Ensure offices and stockroom are clean and provide for a good working environment. • Work with Manager, Retail Operations to execute Mystery shopper program and implementing corrective actions plans. Teamwork and Leadership • Manage and coordinate the recruitment with HR/District Manager and ensure training of store team members. • Ensure all HR policies and procedures are adhered to. • Create a high performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance. • Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder. • Share best practices to drive the collective performance of all district stores. • Complete all applicable training programs and effectively apply the learning on the job. • Seek coaching and learning opportunities to continually improve your performance development and increase performance. • Plan and implement the Recognition Program. • Ensure staff receive on the job coaching, mentoring & education. Professional Background Experience: • Functional: Minimum 3 years experience in Store Management and in a supervisory role • Industry: Preferably in apparel/ fashion/ FW or FMCG Retail \ • Exposure: Sports, Fashion Education: Degree or Diploma in Retail Management/Marketing IT: • Outlook: Advanced • Word: Advanced • Excel: Advanced • PowerPoint: Advanced Language skills: • English: Advanced • Local Language: Fluent Working Location: Changi Airport, willing to work midnight shifts.