Team Leader

JOB DUTIES • Run the daily shift plan and coordinate tasks • Keep the team on schedule and ensure coverage during busy periods • Greet guests when needed and ensure service meets standards • Handle customer issues/escalations (complaints, returns,special requests) • Ensure guest experiences are consistent with therestaurant’s expectations • Resolve front-of-house or service flow problems quickly • Monitor quality and consistency (food appearance, portions,ticket accuracy) • Ensure correct procedures for ordering, pickup/delivery,and table management • Track and restock essentials (condiments, utensils,beverages, supplies) • Follow health/safety rules (sanitation, food handling & hygiene) • Enforce compliance with alcohol service rules • Ensure equipment is cleaned/handled properly and workstations are maintained • Train new hires or onboard team members (within your scope) • Promote teamwork and maintain a professional, respectful environment • Track waste or issues (depending on role) • Follow cash handling policies and security procedures • Any other adhor duties require