System Support Engineer

Role Purpose We are seeking a versatile IT professional to fill a hybrid role that combines Deskside Support and System Engineering . The successful candidate will split their time between providing high-touch technical support for our 60-person Singapore office and collaborating with the Group Headquarters to implement and maintain systems and infrastructure. This role requires a unique blend of "hands-on" hardware skills and "high-level" system administration capabilities. Key Responsibilities Part 1: Deskside Support & Local Operations (20%) • User Support: Act as the primary on-site point of contact for 60 staff members, providing professional technical assistance via email, remote tools, or in-person. • Identity & Access: Manage the full user lifecycle in Active Directory and Microsoft 365 , including MFA configuration and password resets. • Hardware & Asset Lifecycle: • Manage the complete asset inventory and conduct regular audits. • Perform hands-on hardware repairs and upgrades (RAM/SSD). • Coordinate procurement and delivery for the Malaysia office and other regional branches. • AV & Executive Support: Maintain all meeting room equipment and provide real-time technical stability for high-priority executive meetings and town halls. • Documentation: Create and maintain user manuals for local services (Wi-Fi, VPN, Printers). Part 2: System & Cloud Engineering (80%) • HQ Collaboration: Act as the local execution arm for the Group HQ Cloud Team, helping deploy and manage systems across the region. • Cloud Administration: Assist in the administration of cloud environments (e.g., Azure, AWS, or Google Cloud ), including resource monitoring and configuration. • Endpoint & Security Management: • Ensure all endpoints are compliant with Group Policy and joined to the AD. • Deploy and maintain Anti-Virus/EDR agents and perform regular vulnerability scans. • Coordinate with HQ on security incident response and threat mitigation. • Server & Infrastructure Maintenance: • Perform regular server updates, patching, and performance tuning. • Manage virtual machines (VMs) and cloud storage solutions as directed by HQ. • Compliance Audit: Physically and digitally audit workstations to ensure no unauthorized software/hardware is present. Job Requirements • Education: Diploma in Information Technology, Computer Science, or a related field. Graduates from Singaporean Polytechnics/Institutions are highly preferred. • Experience: Minimum of 3 years of experience. Must have a proven track record in both end-user support and system/server administration. • Technical Proficiency: • Support: Strong knowledge of Windows/Mac OS, Microsoft 365, and hardware troubleshooting. • Systems: Practical experience with Active Directory, Group Policy (GPO), and Virtualization . • Cloud: Foundational knowledge of Cloud platforms ( Azure/AWS ). Relevant certifications (e.g., AZ-900, AZ-104) are a significant advantage. • Security: Experience with EDR tools, vulnerability scanning, and endpoint security. • Soft Skills: • Adaptability: Ability to switch mindsets from "fixing a printer" (Deskside) to "configuring a cloud resource" (System Engineer). • Independence: Capable of managing a 60-person office alone while reporting effectively to a remote HQ team. Communication: Strong English skills for technical reporting and coordination with HQ