Hotel IT Manager

Reporting to the General Manager, the incumbent is responsible for ensuring effective project management, support and operation of property-based technology systems (Local Area Network, associated peripherals, cabling, application software, telecom strategy, Wide Area Network and Internet Service Provider connections, Point-Of-Sales and in-room system) in line with business needs, with understanding and responding to property operational objectives, goals, business issues and priorities. These include: • Understand IT technology standards, platforms and directions, keeping updated of technology trends, particularly in the hotel industry as well as aware of systems development methods and tools that are available • Provide first and second level support to property hotel associates for technical problems. Conduct equipment performance audits and provide recommendations for performance improvement • Monitor computer and network operations at the property. Performs onsite and offsite backup/recovery functions and maintain disaster recovery plan. • Plans and manages technology projects; assessment of needs, budget, capital requirements and authorization. Determine priorities, schedules, plan and necessary resources to ensure completion of projects on schedule, on budget and according to planned specifications and objectives. • Compliance with hotel system standards. Participate in the annual CAPEX planning process. Produce an annual operating budget for the Information System Department. Arrange all system maintenance contracts. • Provide enhanced technology services to aid hotel in growing revenue. Reduce IT and other costs through seeking out potential property-based opportunities. • Minimise business interruptions through co-ordination of appropriate system maintenance routine and data back-up procedures. • Increase productivity through encouraging process improvements using available technology solutions. • Perform maintenance that eliminates security risks, set appropriate local area network system access that provides dissemination of information. Communicate to the appropriate department managers when the responsible department has not performed system configuration and/or maintenance. • Arrange and implement telecommunications standards and enhancements. • Adhere to, communicate and enforce policies and standards protecting company hardware, software and other resources. • Maintain an inventory of IT equipment and software. • Provide system education to users to ensure that easy system tasks are delegated to users. Arrange system training on computer-related programs for new users. • Respond to the changes in departmental functions as dictated by the industry, the company or the hotel. • Any other ad-hoc duties as requested by the General Manager from time to time. WHAT WE OFFER • Annual Wage Supplement (AWS) • Performance Bonus* • Medical benefits including Flexi-Benefits (Dental, Optical) • Birthday leave • Career enhancement opportunities and many more In support of building a Singaporean core, we are unable to accept applications that require sponsorship of Work Visa. We regret that only shortlisted candidates will be notified.