Customer Experience Manager

The Responsibilities: • To oversee/manage all incoming after Sales Service escalations. • Improve Customer Service level. • Train new staffs on Customer handling skill sets. • Handled all completed surveys, analysis and assist all complaints customers when needed. • Respond within one working day, to come out with a solution (swap/refund). The Requirements: • At least 5 years of working experience in a similar role. • Have technical knowledge of IT products. • Great communication and writing skills. • Ability to perform within tight deadline in responding to customers' enquiries. • Ability to provide seamless Customer's experience.