Field Service Engineer (IVD)

Key Purpose Provide preventive and corrective maintenance support for Sysmex products across Singapore, ensuring high system uptime, operational reliability, and excellent customer satisfaction. Key Responsibilities • Perform preventive maintenance and corrective service activities for Sysmex instruments. • Provide technical support and troubleshooting to customers across Singapore. • Manage assigned customer accounts and maintain strong customer relationships. • Ensure service activities are completed in accordance with established procedures and KPI requirements. • Report technical issues, service trends, and customer feedback to supervisors and regional support teams. • Manage spare parts inventory required for field service activities. • Participate in 24-hour standby support on a rotational basis. Requirements • Diploma or Degree in Engineering, Biomedical Engineering, Electronics, or a related discipline. • 2 to 5 years of experience in the IVD, medical device, or healthcare equipment industry. • Experience servicing diagnostic, laboratory, or medical equipment is preferred. • Knowledge of Hematology, Coagulation, and Urinalysis instruments will be an advantage. • Strong troubleshooting, communication, and customer service skills. • Proficient in Microsoft Office applications. • Able to work independently and maintain a high level of professionalism when interacting with customers. • Willing to participate in after-hours standby support on a rotational basis.