QA Manager

Key Responsibilities • Lead, maintain and continuously improve the Quality Management System (QMS) in compliance with ISO 9001 and applicable customer-specific requirements. • Establish and drive quality policies, objectives, and KPIs, and improvement plans aligned with business and production goals. • Develop, review, and control SOPs, work instructions, control plans, inspection procedures, and quality standards for machining and precision-engineered components. • Ensure audit readiness and lead internal, external, certification, and customer audits, including timely closure and effectiveness verification of audit findings. • Interpret engineering drawings, CD&T requirements, specifications, and tight tolerance requirements to ensure accurate appropriate quality and inspection standards are applied. • Oversee inspection planning and execution for First Article Inspection (FAI),in-process inspection, and final inspection to ensure product conformity. • Manage the metrology and measurement system, including CMM, vision systems, and conventional measuring equipment such as micrometers, calipers, and height gauges. • Ensure proper calibration, maintenance, traceability, and capability of inspection and measurement equipment. • Monitor production quality performance using SPC and other statistical tools, and analyse process capability, including Cp and Cpk, for critical machining processes. • Drive data-based decision-making through quality dashboards, trend analysis, and regular management reporting. • Lead investigations into non-conformances, machining defects, process failures, and customer complaints using structured root cause analysis methodologies such as 5Whys and Fishbone Analysis. • Ensure timely implementation and verification of corrective actions to eliminate recurring quality issues and prevent recurrence. • Oversee non-conformance management, including containment, disposition, scrap, rework, deviation, and concession control. • Conduct supplier quality audits, monitor supplier performance, and drive supplier improvement initiatives where required. • Lead quality risk management activities, including PFMEA and Control Plan development and review for critical processes and products. • Drive continuous improvement initiatives focusing on yield improvement, scrap, and rework reduction, process capability, and manufacturing process stability using Lean, 5S, Kaizen, and other appropriate methodologies. • Collaborate closely with Production, Engineering, Planning, and other relevant functions to improve manufacturability, process stability, and overall product quality. • Lead, mentor, and develop the QA/QC team, including quality inspectors and engineers, ensuring competency in inspection techniques, measurement systems, quality standards, and problem-solving methodologies. • Act as the primary point of contact for customers on quality-related matters, including customer complaints, audits, quality performance, corrective actions, and technical clarifications. • Promote a strong quality culture across the organization by ensuring compliance with established procedures and encouraging ownership of quality at every stage of the manufacturing process. Requirements Education • Degree in Mechanical Engineering, Precision Engineering, Manufacturing Engineering, Quality Engineering/Quality Assurance, or a related engineering discipline. Experience • Minimum5 years of QA/QC experience in precision engineering, CNC machining, metal manufacturing, or a related manufacturing environment. • Minimum2-3 years of experience in a managerial role. • Hand-on experience with CNC machining processes, including milling and turning, and the manufacture of tight-tolerance components. • Strong experience in ISO 9001 QMS implantation, maintenance, and audit management. • Experience managing customer complaints, non-conformances, corrective actions, and quality improvement projects. Technical Skills • Strong expertise in engineering drawing interpretation, GD&T and dimensional /tolerance requirements. • In-depth knowledge of CNC machining processes and common manufacturing defects, including burrs, surface finish issues, dimensional variation, tool wear, and process related defects. • Proficiency in metrology and measurement systems, including CMM, vision systems, and measurement conventional measuring equipment. • Strong knowledge of SPC, process capability analysis (Cp/Cpk), MSA, and statistical quality tools. • Experience with root cause analysis, corrective action, CAPA, and non-conformance management. • Knowledge and practical experience in PFMEA, Control Plans, risk-based thinking, and process risk management. • Familiarity with ERP/MES systems and quality reporting or data analysis tools is an advantage. Leadership & Soft Skills • Strong leadership, people management, and team development skills in a manufacturing environment. • Practical, hand-on approach with strong analytical and problem-solving capabilities. • Excellence communication and interpersonal skills, with the ability to work effectively with customers, suppliers, and cross-functional internal teams. • Strong attention to detail, accuracy, and process discipline. • Abilityto work under pressure, prioritize effectively, and drive results in a fast-paced manufacturing environment. • Strong sense of ownership and accountability for quality performance and customer satisfaction.