CUSTOMER SERVICE EXECUTIVE

We are seeking a proactive and empathetic Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role requires excellent communication skills, patience, and a customer-first mindset. Key Responsibilities • Respond promptly to customer inquiries via phone, email, and chat. • Provide accurate information about products, services, and policies. • Handle complaints and resolve issues in a professional and timely manner. • Maintain customer records by updating account information. • Collaborate with internal teams (sales, operations, technical support) to ensure seamless customer service. • Identify opportunities to improve customer satisfaction and suggest process enhancements. • Meet performance targets such as response time, resolution rate, and customer satisfaction scores. • Participate in ISO systems internal audits. Qualifications • At least a Diploma in Business Administration / Business Management. • Proven experience in customer service or client-facing roles. • Strong verbal and written communication skills. • Ability to multitask, prioritize, and manage time effectively. • Proficiency in MS Office. • Positive attitude, patience, and problem-solving skills. • Empathy and active listening skills. • Team player with a collaborative mindset. • Resilience under pressure and ability to handle challenging situations. • Passion for delivering exceptional customer experiences. • Min. 3 - 5 years relevant work experience • Healthcare industry background will be advantageous.