Senior Systems Engineer (Managed Services)

About the Role A well-established systems integrator in Singapore is looking for a Senior Systems Engineer to join its managed services team. You'll be the main technical and operational contact for a portfolio of clients going through digital transformation. The role sits between hands-on infrastructure work and client-facing service delivery, and it gives you a clear path into service or delivery management. Key Responsibilities • Own day-to-day operations for your assigned clients and be their go-to contact for both business-as-usual support and project work • Act as a trusted technical advisor, guiding clients on infrastructure and digitalisation initiatives from planning through rollout • Triage and prioritise incoming client requests, making sure each one is delivered within contracted timelines • Track performance against contractual SLAs and take ownership when service levels are at risk • Lead recovery efforts during service disruptions and drive continuous improvement to stop issues recurring • Monitor, measure and report on team KPIs, and present service performance to clients and internal stakeholders • Escalate high-impact risks or client issues to management early, with clear context and recommended actions What We're Looking For • 3+ years of hands-on experience deploying systems and/or network infrastructure • A background with a systems integrator (SI) or managed services provider is essential • Experience in project coordination or team leadership (around 2 years) is a strong plus • Confident handling clients: you can manage expectations, hold difficult conversations and build long-term trust • Clear written and verbal communication, and comfortable presenting to clients • Highly organised, able to juggle multiple clients and priorities without dropping the ball What's on Offer • A client-facing role with real ownership of accounts and service outcomes • Exposure to a varied mix of digitalisation projects across different industries • A clear progression path into service delivery, project or technical account management • A collaborative team with an established managed services practice ST Reg No. R1768414 BeathChapman Pte Ltd Licence no. 16S8112