Clinic Assistant (One-North/Tiong Bahru/Bedok)

Clinic Ambassador / Clinic Assistant The Clinic Ambassador / Clinic Assistant is responsible for providing efficient, professional and patient-centred service while supporting the clinic’s daily operations. The role requires the ability to provide basic patient care, assist doctors and ensure a consistently high level of service standards for all patients. Location: One-North / Tiong Bahru / Bedok Work Days: 5.5 working days, office hours, able to travel to different clinics if required. Key Responsibilities • Register patients at the front counter and provide queue numbers. • Perform patient triage, including taking vital signs, completing health declarations and carrying out safe-entry procedures where required. • Prepare and dispense medications according to the doctor’s instructions and clinic protocols. • Process charges for medical items and supplies used by patients. • Assist doctors with patient’s minor procedures. • Attend to patient enquiries and telephone calls courteously and efficiently. • Process online submissions for TPA insurance schemes and eClaims, CHAS, CDMP and Medisave claims. • Monitor stock levels and assist with ordering basic medications, medical supplies and stationery. • Perform general administrative duties and other tasks as assigned by the supervisor or management. • Adhere to clinic policies, standard operating procedures and patient confidentiality requirements. Requirements: • Minimum GCE N/O-Level qualification or equivalent. • Previous experience in a clinic, healthcare, medical or customer service environment is preferred. • Good communication and interpersonal skills with a pleasant, caring and patient-oriented attitude . • Able to communicate effectively in English ; additional languages such as Mandarin or other local languages would be an advantage. • Able to handle patients’ enquiries and phone calls in a professional and tactful manner . • Able to work well independently as well as in a team. • Organised, responsible, meticulous and able to multitask in a busy clinic environment. • Willing to learn and assist with basic clinical procedures, medication dispensing and administrative duties . • Able to maintain patient confidentiality and follow clinic policies and procedures. • Good customer service skills with a strong focus on patient experience and service standards . • Relevant healthcare certifications or experience in first aid, CPR, phlebotomy or basic clinical skills would be an advantage. • Candidates with no prior clinic experience but a positive attitude and willingness to learn may also be considered.