Customer Service Executive / Officer - 1 Year Contract

JOB DESCRIPTION: 1. Operations • Increase enrolment through engagement of customers. • Handle and ensure smooth fee collection. • Answer all calls in a courteous manner, route calls, take messages and provide information to customers. • Greet all visitors and ensure that all security procedures are upheld. • Prepare and submit reports. • Ensure safety and health of children at all times. • Maintain a good administrative system for the centre, ensure all data, records and reports are updated and compiled timely. • Responsible for registration and maintaining the waiting list as well as assisting the in the daily operations of the Centre. 2. Administration • Ensures the centre administration functions smoothly. • Coordinate and distribute Centre correspondence. • Maintain appearance of reception and office and common areas. • Update and maintain centre files in an orderly manner in accordance with regulations and guidelines. • Coordinate and ensure office equipment is in working order. • Liaise with suppliers to ensure timely delivery of goods and services. • Handle claims for petty cash accounts. 3. Communications • Interface with parents on enrolment matters, school fee collections and operation enquiries. • Maintain positive relationships with parents, children and co-workers. 4. Personal Development Attend training workshops, conferences in order to maintain and improve professional competence. 5.Others • Undertake any other adhoc duties or projects as assigned by Supervisor. JOB REQUIREMENTS: • Minimum 'A' level, Diploma or equivalent • 2 to 4 years of admin experience • Team player with strong analytical skill, integrity with strong sense of confidentiality • Able to multi-task and work independently • Good interpersonal skills and willing to learn attitude Working Location : Bishan