Policy Servicing Executive – Life Insurance

Responsibilities: • Support daily policy servicing operations and monitor team performance. • Ensure team KPIs, productivity targets and service standards are achieved. • Handle escalated customer enquiries, complaints and complex policy servicing issues. • Work with internal stakeholders to improve operational efficiency and resolve policy-related matters. • Identify process gaps and implement service and workflow improvements. • Conduct regular reviews to ensure compliance with internal policies, procedures and quality standards. • Analyse reports and operational data to identify areas for optimisation. • Participate in system enhancements, projects and User Acceptance Testing (UAT). • Stay updated on regulatory requirements, industry developments and best practices in life insurance servicing. • Perform other ad-hoc duties as assigned. Requirements: • Prior experience in policy servicing within the life insurance industry is preferred. • Good understanding of life insurance operations and customer servicing processes. • Strong customer service, problem-solving and stakeholder management skills. • Good organisational and time-management skills. • Able to work under pressure and meet tight deadlines. • Strong written and verbal communication skills. • Proficient in Microsoft Office applications. To apply,simply click the "Apply" button or send your updated profile to recruit@percept-solutions.com EA Licence No.:18S9405 / EA Reg. No.:R1330864 Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/ to stay informed about new opportunities and events.