Sales Executive / Sales Representative

Responsibilities: • Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and providing product information to both existing and prospective customers via phone, email, and in-person interactions. • Process paperwork accurately and efficiently, including sales orders, contracts, and other relevant documents, ensuring compliance with company policies and procedures. • Generate and send invoices to customers in a timely manner, following up on overdue payments and resolving billing discrepancies as needed. • Maintain organized filing systems for easy retrieval of documents and information, ensuring confidentiality and data security. • Communicate with customers with patience, empathy, and respect, ensuring their needs are met and their concerns are addressed in a timely manner. Qualifications: • Proven experience in administrative support, customer service, or similar roles, preferably in a retail or service-oriented environment. • Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively in a fast-paced environment. • Proficiency in Microsoft Office Suite and accounting software. • Excellent communication skills, both verbal and written, with a professional and courteous demeanor. • Ability to work collaboratively in a team environment and build positive relationships with customers and colleagues. • Demonstrated ability to handle confidential information with discretion and maintain high standards of integrity and professionalism.