Executive/Senior Executive (Healthcare)

Key Responsibilities and Duties Work with a team of executive and support staff to ensure the smooth operation of the clinics and businesses units. Roles include:- • Responsible for overseeing daily operations and manpower planning, including rostering for all clinics; • Handle patient and client relations, complaints and related matters; • Oversee work processes, policies, directives and SOPs and deliver high standards of efficiency, service and quality across all business units; • Conduct reviews, quality control and drive/lead improvements and enhancements; • Recruitment, onboarding, training, mentoring and evaluation of staff; • Budgeting, planning, submission of business proposals, performance management and risk management; • Contribute and support business development initiatives; • Project management and execution; • Cover clinics and/or on-sites where required during manpower shortage; • Establishment and maintenance of service and professional standards; and • Audits, compliance, licensing, legal and regulatory. Key Competencies Required • Independent, self-driven, results-oriented, and resilient. • Strong leadership skills and management competencies. • Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people. • Strategic & critical thinking as well as decision-making and negotiation skills. • Technologically savvy, up to date and able to identify and implement viable solutions. • Dedicated, well organized, meticulous, analytical and proactive. • Able to adapt, prioritise, exercise initiative, manage pressure, multi task and work independently. • Flexible and able to attend to matters beyond normal office hours. Qualifications & Experience • Recognised bachelor’s degree in business, nursing, healthcare or equivalent. • Minimum 2 years of experience, with at least 1 year experience in a healthcare operations setting or managing a large group of people with varied experiences and competencies in a fast paced and demanding environment. • Relevant experience will be an advantage. Additional Information • Working hours: 5.25 days work week; required to work on either Saturday or Sunday, will be rotated within the team