F&B Supervisor

Overall Job Objectives: We are looking for a Restaurant Floor Supervisor who will be responsible for supervising the day to operations of the outlet restaurant side. He / She will ensure efficient restaurant operations as well as maintaining high standards of quality and service to achieve superior customer satisfaction. Core Responsibilities: • Work closely with the Floor Asst. Manager and Floor Manager for the smooth operations of floor assigned • Supervise opening and closing operations ensure standard protocols are followed • Interact positively with customers, ensure customer satisfaction, solicit feedback from customers concerning food and service in the outlet • Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards. • Supervise and maintain cleanliness of the outlet • Ensure compliance with safety and sanitation regulations • Respond promptly to customer complaints/concerns and suggest solutions to resolve complaints Job Specifications: • A Diploma or Bachelor’s Degree in any field (hospitality or retail -related fields are a plus). • Prior experience as a F&B Supervisor or in a similar role within the hospitality industry. • Strong leadership, communication, and customer service skills. • Excellent conflict resolution and team management abilities. • Availability to work within the restaurant’s operating hours, including weekends and holidays. Key Deliverables: • Supervise daily floor operations, including opening and closing procedures, ensuring adherence to established protocols. • Maintain high standards of cleanliness, safety, and compliance with sanitation regulations throughout the outlet. • Foster superior customer satisfaction by interacting positively with guests, addressing complaints promptly, and soliciting feedback for continuous improvement. • Demonstrate strong leadership to inspire and guide team members to consistently meet and exceed service standards. • Collaborate with management to ensure smooth operations and uphold the outlet's quality and service goals. Benefits of the role: • Monthly variable sales incentive • Annual completion bonus of 1 month salary (For Full-time if applicable) • Medical coverage (For Full-time if applicable) • Group discount (Dining & Salon) • T⁠raining & Career Growth • Opportunity to cross-rain at Overseas Outlets • INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family. . If you’re excited about our company’s vision for this position and want to start the path of becoming one of our future leaders, we’d like to hear from you. . You may visit our website to learn more about us: https://initia.sg/ . APPLY NOW!