Hotel Reservations Agent / Operator

Our client is seeking a Reservations Agent / Operator to join the pre-opening team of a new luxury hospitality destination in Singapore. This role is responsible for managing room reservation enquiries, converting bookings, and delivering exceptional guest service throughout the reservation process. As a key point of contact for guests, you will play an important role in driving revenue, maintaining booking accuracy, and ensuring a seamless guest experience from enquiry to confirmation. Job Responsibilities: • Handle room reservation enquiries via phone, email, and other communication channels in a professional and timely manner. • Convert enquiries into confirmed bookings while ensuring all reservation details are accurately recorded. • Provide guests with accurate information on room availability, rates, promotions, and hotel services. • Respond promptly to guest requests and maintain a high standard of customer service at all times. • Identify opportunities to maximise room revenue and promote hotel products and services where appropriate. • Follow up on reservation enquiries and potential business opportunities. • Maintain accurate reservation records and ensure all bookings are updated in the hotel management system. • Support room inventory management and other reservation-related administrative duties. • Ensure all guest interactions are handled professionally and in accordance with company service standards. • Work closely with operational teams to ensure guest requirements and special requests are communicated effectively. • Contribute to a seamless guest experience by maintaining accuracy, efficiency, and attention to detail in all reservation activities. Job Requirements: • Previous experience in reservations, hospitality, customer service, or front office operations preferred. • Strong verbal and written communication skills with excellent telephone etiquette. • Proficiency in Microsoft Office applications and hotel reservation systems. • Strong organisational skills with the ability to manage multiple tasks effectively. • High level of accuracy and attention to detail. • Service-oriented with a passion for creating positive guest experiences. • Ability to work well under pressure in a fast-paced environment. • Hospitality-related qualifications will be an advantage. • Pre-opening hotel experience will be advantageous. 📍 Location: Central 🕒 Work Hours: 5 days work week (shift duties required) 💰 Salary: Up to $2,900 If this sounds like you, click APPLY NOW to send us your CV. We regret that only shortlisted candidates will be notified. Eleanor Ho EA Registration No.: R1325724 EA License No.: 25C2695