Customer Service Executive

Customer Service Executive Customer Support: · Provide quality customer service support via email and phone through ticketing system. · Handle customer inquiries efficiently and escalate issues promptly when required. · Resolve customer problems and claims effectively and promptly. · Promote and recommend new products to existing customers. Order Management: • Input customer purchase order into system and manage sales orders for customers. • Allocate stock and arrange delivery for customer orders. Customer Relations: • Conduct regular meetings with customers to maintain close communication. • Monitor and track customer feedback to identify areas for improvement. • Build and maintain positive relationships with customers. Reporting and Improvement: • Create monthly reports on customer service activities. • Assist in the development and implementation of customer service policies and procedures. • Participate in customer service improvement initiatives. Team Collaboration: • Collaborate with internal teams to ensure timely resolution of customer issues. • Perform any other ad hoc tasks and projects as assigned. Requirements · Minimum Diploma in any field. · At least 2-3 years of relevant experience in order processing, delivery arrangement, and customer relationship management, preferably in spare parts distribution industry will be an advantage. · Customer-oriented with strong communication and interpersonal skills. · Experience handling customer inquiries and claims via email and phone. · Proficient in Excel, including V-lookup, Pivot tables, and simple formulas. · At least 2-3 years experience using SAP/S4 Hana SD module is a must. · Knowledge in Power BI is an advantage but not required. · Strong problem-solving skills, the ability to think on your feet and able to manage stress in handling demanding customers. · Excellent organizational and multi asking abilities · Strong attention to detail and accuracy. · Flexibility to adapt to changing priorities and customer needs. · Strong work ethic and a commitment to providing excellent customer service. EA License No : 18C9228 REG No:R1324979 (Woo Kum Yoke)