IT Support Engineer _Contract

Key Responsibilities • Manage IT security, vulnerability remediation, and patch management for end-user devices. • Support Microsoft Intune, Microsoft 365, SharePoint, and Copilot environments. • Analyze helpdesk tickets and device metrics to identify recurring issues and drive improvements. • Enhance AI-driven helpdesk workflows and automation. • Provide end-user IT support, including VIP user support. • Develop and maintain IT SOPs and user documentation. • Support IT infrastructure improvement initiatives, including office network and server environment upgrades. Requirements • 3+ years of experience in IT Support, End-User Computing, or Digital Workplace environments. • Hands-on experience with Microsoft 365, Intune, SharePoint, and endpoint management. • Knowledge of IT security, patch management, and troubleshooting. • Strong customer service and communication skills. • Experience supporting VIP users is an advantage.