Service Specialist

• Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld • Provide excellent customer service to guests • Familiarise with menu, promotions, seasonal items and membership programme • Set up tables for daily operations • Take food and beverage orders using the ordering system • Serve food and beverages to the tables • Prepare sufficient condiments • Portion food according to the dishes served • Oversee multiple stations and recommend improvements to Manager where appropriate • Conduct daily check to ensure proper working condition of equipment • Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy • Organise and oversee events according to customers’ request • Plan and manage the roster, time off, hand-punch records and updating of e-attendance • Ensure restaurant is adequately staffed during shift and notify Restaurant Manager of any manpower shortage • Actively involved in hiring process by identifying and selecting candidates for junior positions • Assist with all restaurant administrative duties • Any other jobs or duties assigned by the Manager from time to time.