Production Support Engineer (Site Reliability Engineer)

Job Summary We are seeking an experienced Production Support Engineer / Site Reliability Engineer (SRE) to maintain availability and stability of a mission-critical trading platform in a global financial services environment, driving automation and operational resilience. Responsibilities • Maintain availability and stability of business-critical trading applications and infrastructure through proactive production support • Investigate and resolve production incidents by performing root-cause analysis and conducting post-incident reviews to prevent recurrence • Enhance application health monitoring and implement automation to reduce manual intervention and operational risk • Execute Start-of-Day and Start-of-Week system checks and respond proactively to monitoring alerts • Manage and optimize monitoring environments using Prometheus, Grafana, Splunk, Geneos, and OpenTelemetry tools • Support application releases, infrastructure patching, and change-management activities to ensure smooth deployments • Participate in Disaster Recovery and Business Continuity exercises to validate platform resilience • Collaborate with developers, Project Managers, and Business Analysts to deliver new functionality and platform enhancements • Enforce adherence to incident, problem, and change-management processes to maintain operational discipline • Identify and implement improvements to platform resilience, operational efficiency, and automation capabilities • Mentor junior team members and contribute to continuous improvement initiatives within the team Required competencies and certifications • Bachelor’s degree or higher in Science, Technology, Engineering, Mathematics (STEM) or related discipline • Minimum 5 years’ experience in Production Support, Site Reliability Engineering, or DevOps within a trading or financial services environment • Proficient hands-on experience with Linux/Unix operating systems, SQL databases, and shell scripting for system management and automation • Programming or scripting skills in Python, Java, or similar languages to develop automation and support tools • Experience using monitoring and observability tools such as Prometheus, Grafana, Splunk, Geneos, and/or OpenTelemetry • Familiarity with cloud platforms, container orchestration technologies including Kubernetes and Docker, and CI/CD pipeline implementation • Understanding of Agile development methodologies and the Software Development Life Cycle (SDLC) • Strong knowledge of trade lifecycle processes and trading systems within financial markets • Understanding of FX products or other asset classes to support domain-specific platform requirements • Excellent troubleshooting skills combined with effective communication and stakeholder management abilities • Proactive mindset with a strong focus on automation and reducing operational risk Other Information • EA Licence No.: 11C5502 • EAP Registration No.: R1331697