Assistant Manager, Front Office

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 47 properties and over 9,300 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets. Join a dynamic hospitality group driven by service, growth and meaningful guest experience. Job Description • Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel. • Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests. • Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department. • Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. • Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests. • Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies. • May require to undergo digital transformation by process improvement and the adoption of technology to enhance business performance. • Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation. Qualifications and Skills • Degree or Diploma in Hospitality Management or a related field. • Minimum of 4 years’ relevant experience in a similar capacity. • Excellent oral and written English communication skills; fluency in a second language is an advantage. • Willingness to work rotating shifts, weekends, and public holidays. • Well-groomed with strong interpersonal skills to interact effectively with guests, team members, and external partners in a manner that reflects positively on the hotel and brand. • Meticulous, detail-oriented, and reliable with task follow-through. • Demonstrate interest in digital transformation, process improvement and the adoption of technology to enhance business performance as an added advantage