Production Support Analyst- Contract

Responsibilities: • Perform root cause analysis on application defects and provide solution for remediation. • Prioritize defects and plan for production release based on defect criticality • Perform code development, support end-to-end testing in SIT, UAT and deployment to Production environments during green-zone. • Proactively looking at areas of improvement to improve system resiliency and performance to scale to volumes • Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments. • Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries. • Assist production level 2 support with incident investigations, root cause analysis and feasibility of recovery approach as and when required. This includes after office hours or weekend support on a need basis. • Comply to established SDM guidelines, processes, and IT policies. • Share production defect support learning outcomes with internal teams to improve quality and minimize future defects of application delivery • Ensure application documentation is properly updated for each production release Requirement · Bachelors’ Degree in Computer Science or related field. • 3 or more years of production support experience across multiple technologies / platform • Strong troubleshooting, analytical and problem-solving skills • Strong written, oral communication skills and able to manage stakeholders / user / vendor • Ability to easily adopt to any technology / environment • Able to work independently with minimal supervision • Preferably with knowledge in payments domain such as remittances (MT/MX/ISO20022 SWIFT message formats), cross-border payments and overseas local payments such as CNAPS, RENTAS, RTGS, Bahtnet, CITAD and BI-RTGS. • Knowledge in ITIL areas of incident and problem management. • Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400 • Experienced with ALDON and IBM RDi change management tools • Experienced with BMC Control-M, Splunk and BMC Helix. Apply here or share your your cv at ankita.kesari@tangspac.com