Administrative Assistant / Officer (Property Management)

About the Role Henderson Security is hiring an Administrative Assistant / Officer to work on site at a residential property managed by our client. You'll report to the Site Head and be the first person owners and tenants speak to. You'll also keep the management office running smoothly day to day. This role suits someone proactive who enjoys helping people. Key Responsibilities Owner & Tenant Support • Be the first contact for owners and tenants, by phone and in person. • Handle enquiries and complaints politely and follow up until they're resolved. Onboarding & Move-In / Move-Out • Help new owners and tenants apply for access cards, keys and season parking. • Arrange move-in and move-out logistics so residents settle in easily. Service Coordination • Schedule on-site inspections with the Technician and Property Executive. • Track residents' service requests until they're completed. Office Administration • Manage petty cash vouchers and facility bookings. • Prepare weekly and monthly submissions for the accounts team. • Set up and maintain an organised filing system. • Keep track of office stationery and equipment maintenance records. Requirements • Minimum GCE 'O' Level or equivalent. • Good communication and interpersonal skills. • Positive, can-do attitude and attention to detail. • Comfortable with Microsoft Office (Word, Excel, Outlook) and digital tools. • Experience in property or facilities management, customer service, hospitality or hotels is an advantage. What We Offer • Competitive salary and benefits. • Hands-on experience in residential property management. • Supportive team and room to grow your career. Only shortlisted candidates will be notified.