Customer Service Executive (Defects Management & Handover Service)

About the Role We are hiring a Customer Service Executive for a strata management client. You'll make sure homeowners have a smooth experience when they collect their keys and when defects are fixed afterwards. You'll be their main contact person, working between owners, the developer and contractors. Key Responsibilities Pre-Handover • Inspect units before handover and record any defects. • Follow up with contractors so defects are fixed on time. • Update the developer on progress regularly. • Prepare handover kits and documents for owners. Unit Handover • Plan handover schedules and appointments with the developer. • Walk owners through their units and answer questions about fittings and finishes. • Keep handover records accurate and send the developer daily status reports. Defects Management • Be the main contact between owners and contractors for defect reports and repairs. • Track repairs against agreed timelines and arrange sign-off when work is done. • Keep logs of keys, access cards and unit access during repairs. Requirements • Diploma or equivalent qualification. • At least 2 years of experience in unit handover, defects management or strata/property management. • Organised and detail-oriented, able to handle many units and tasks at once. • Able to work well under pressure and meet tight deadlines. • Good communication and customer service skills, and calm when dealing with difficult owners. • Able to work independently and as part of a team. • Knowing MS Office (Excel) or defects-tracking apps is an advantage. What We Offer • Competitive salary and benefits. • Hands-on experience on new residential development projects. • Supportive team and room to grow your career in property services. Only shortlisted candidates will be notified.