EMC Networker -Backup Admin -L3

Role Summary As a L3 resource of the Run team, he/she will : · Must have at least 8-12 years of Backup/Restore · Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents · Plan, prepare and execute Change technical tasks in the ITSM queues · Respond to and resolve alerts from the monitoring management system · Manage, maintain and operate data backup solution including VTL, PTL, tapes media and encryption devices. · Manage, maintain and operate data backup replication between Data Centers · Configure and operate backup software, client agents, backup jobs and tape libraries for new backup requirements · Perform daily monitoring & reporting of backup jobs, and troubleshoot & resolve backup failures with clients/partners · Plan, prepare and coordinate with vendors for campaign upgrades for Backup infrastructure · Perform storage performance analysis and troubleshoot backup-related performance/capacity issues with other teams (Platform, Database, etc) · Perform basic to intermediate root cause analysis in Incident and Problem tasks · Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc) · Plan, prepare, execute and support Data Center maintenance activities · Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises · Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc · Respond to and own L1/L2 escalations · Engage in taskforce resolution squad in priority incident management / crisis management cases · Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management · Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc) · Engage in Service Improvement review and actions plan Technical Expertise Must Have Skills · Backup Software – Dell Networker · Hardware – Dell DataDomain,Quantum Scalar i500/HPE StoreEver MSL · NDMP backup, SAN (LAN-free) backup · Backup cloning, staging and replication operations · Backup appliances operations – VTL and PTL · Backup tapes media operations – inventory, rotation, recall · Backup failover/failback in Disaster Recovery operations · Basic working knowledge of Windows and Red Hat Operating Systems and backup-related configuration parameters · Work with tools such as CyberArk (privileged access management), OMI suite (events/alerts management) Good To Have Skills · Avamar,Cristie, CA Arcserve (lesser extent) · Hardware – HPE StoreOnce ,Oracle StorageTek SL8500 · Scripting / automation experience in Unix/Linux Shift / Oncall & Weekend Support are part of the Job Flexible to work on shifts / weekends / Oncall support as followed. Oncall Support : To provide Oncall support services on rotational basis · 11:30PM to 4:30AM on weekdays after end of the Evening Shift work (Apr to Oct) · 00:30AM to 4:30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar) · Both Saturday and Sunday from Saturday 00:00AM to Monday 4:30AM Weekend Support : Mandatory to work on every 3rd Saturday of every month Public Holiday Support : Paris (Client) Holidays will be followed as public holidays Process & Tools · ITSM tool – Service Now as Ticketing tool for INC/SR/Change/Problem tickets · Basic knowledge on ITIL Process & Practices Educational Qualifications · Bachelor’s degree or Master’s degree in Information Technology or pertinent programs Key Competencies: · Minimum 8 to 12 years of relevant hands-on work experiences · Solution-focused with excellent problem solving and analytical skills · Ability to work in a flexible and constantly changing environment · Effective teamwork and collaboration · Good oral and written communication skills in English