Associate Business Analyst

Key Responsibilities: • Engage stakeholders and users to understand business needs, pain points and desired outcomes. • Analyze business processes and identify opportunities for simplification, automation and digitalization. • Translate needs into clear requirements, user stories, process flows and acceptance criteria. • Facilitate discussions to clarify requirements, priorities, dependencies and trade-offs. • Work with Product Managers, Designers and Engineers to shape and deliver practical solutions. • Support backlog refinement, UAT, implementation and commissioning activities. • Manage stakeholder expectations and surface risks, issues and dependencies early. • Ensure solutions consider relevant security, data governance and applicable ICT requirements. • Identify opportunities to continuously improve products, systems and business processes. What We Are Looking For • Degree/Diploma in Business, Information Technology, Computer Science, or related discipline • Minimum 3 years of experience as a Business Analyst or in a similar role • Strong analytical, problem-solving and stakeholder management skills. • Ability to translate business needs into clear requirements for technical teams. • Good written and verbal communication skills. • Ability to work independently and take ownership of outcomes. • Experience working with cross-functional teams in an Agile environment. • Experience with digital services, Jira/Confluence, cloud technologies, APIs, system integration or ICT governance would be an advantage.