TCM Clinic Assistant/Receptionist (Tampines)

Key responsibilities • Accurately measure, dispense, and pack traditional Chinese herbal prescriptions according to physicians' orders. • Operate herbal decoction machines/equipment to brew and bottle herbs safely and hygienically. • Manage herbal inventory, conduct regular stock checks, and maintain storage cleanliness. • Warmly greet patients, manage registration, queue order, and appointment bookings (phone, WhatsApp, email). • Handle patient inquiries with patience and professional care. • Process daily checkout transactions, payment collection, and basic data entry. • Process patient insurance claims, including verifying coverage, preparing and submitting claim documents, and following up on claim status and required supporting documents. • Assist in driving sales targets through good patient follow-up and service excellence. Job Requirements • Proven experience or knowledge in TCM herbal dispensing and decoction is strictly required. • Fluent in English and Mandarin/Chinese (spoken and written) to communicate with patients and read prescriptions. • Cheerful, patient, neat, responsible, and service-oriented. • Enthusiastic about promoting TCM health and wellness products/services. • Able to retail hours