Customer Service Officer

Work Week: 5.5 days Responsibilities • Serve as main contact for assigned customers- Handle enquiries, updates, and operational issues. • Process orders in Warehouse Management System (WMS), coordinate inbound/outbound shipments with warehouse team. • Monitor inventory accuracy, support cycle counts, and resolve discrepancies. • Prepare billing, verify invoices, and generate KPI/operational reports. • Work closely with warehouse, transport, and management teams to ensure smooth daily operations. Requirements • Minimum Diploma in Logistics, Supply Chain Management, International Business, or a related field. • At least 1 year of working experience in the logistics/warehouse industry. • Strong attention to detail and ability to work under pressure. • Good communication and coordination skills.