Associate Engineer (ATO-voice)

Make an impact by: • Support and troubleshoot Voice Access network infrastructure to ensure business objectives and network reliability targets are achieved. • Perform fault diagnosis, troubleshooting, and resolution activities, as well as support project implementation and network upgrades. • Collaborate with Transmission and cross-functional teams to investigate and resolve network-related issues in a timely manner. • Manage and respond to 24x7 Business As Usual (BAU) operational requests from internal stakeholders, ensuring service level commitments are met. • Support, maintain, and administer telecommunications and IT equipment to ensure optimal performance and availability. • Participate in standby and on-call duties, including responding to after-hours activations and critical incidents. • Maintain operational documentation and adhere to established processes and procedures. • Perform any other duties and assignments as assigned by the Manager. Skills for success: • NITEC / Diploma • CCNA certification is an added advantage. • Working knowledge of Linux operating systems and administration. • Strong troubleshooting and problem-solving skills. • Ability to work independently as well as collaboratively within a team environment. • Good communication and stakeholder management skills.