IT Systems Officer

Key Responsibilities • Administer and support the Microsoft 365 environment. • Design, develop and deploy Microsoft 365 solutions based on business requirements. • Configure and maintain Microsoft Intune and Microsoft Defender . • Provide Level 1 and Level 2 IT support , including remote troubleshooting. • Monitor system health, performance, availability and security. • Support network and firewall solutions. • Coordinate IT hardware deployment, replacement and lifecycle management. • Perform system updates, backups and restorations. • Coordinate IT onboarding and offboarding activities. • Maintain IT documentation, system configuration records, SOPs and user guides. • Maintain accurate hardware and software asset inventories. • Coordinate with internal teams and external vendors to resolve technical issues. • Support IT procurement activities and vendor coordination. • Provide technical support onsite, remotely and onboard vessels when required. • Participate in after-hours/weekend standby support and overseas travel when operationally required. Requirements • Minimum 2 years of hands-on experience administering and supporting Microsoft 365 environments . • More than 3 years of L1/L2 IT support experience in a medium-sized or large enterprise environment. • Working knowledge of Microsoft Intune and Microsoft Defender . • At least 2 years of technical exposure to network and firewall solutions . • Strong troubleshooting, analytical, communication and problem-solving skills. • Ability to work independently and as part of a team. • Willingness to provide standby support and travel overseas when required. Preferred Qualifications • Microsoft 365 Administrator certification or equivalent. • Microsoft Azure Administrator certification or equivalent. • Experience supporting IT users and equipment in maritime, offshore or vessel environments .