IT Support

Job purpose To monitor and maintain the networks, application software and hardware systems in the company; providing technical support to local and overseas staff via remote or in person and proposing cost-saving solutions to meet the needs. Duties and responsibilities Providing first-level helpdesk and end-user support. · Installing and configuring computer hardware, software, systems, networks, printers and handheld scanners. · Monitoring and maintaining computer systems and network infrastructure from end to end – patch panels, UPS, routers, switches, wireless access points, Firewalls, internet connectivity, VPN connectivity etc. · Troubleshooting system and network problems and diagnosing and solving hardware or software faults. · Repairing equipment and replacing parts as required. · Managing backup jobs. · Providing support, including procedural documentation and relevant reports · Supporting the roll-out of new software and hardware. · Maintaining records of software licenses. · Managing IT Assets, inventory and other IT supplies. · Source and co-ordinate with vendors for procurement, maintenance and support issues. · Testing and evaluating new technology. Requirements · Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals. · Required technical troubleshooting skills for Windows 10, 11. · Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting. · Support for handheld smartphones and tablets. · Monitor and ensures compliance with company’s IT Security policies. · Patch management. · Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision making skills. · Willingness to take ownership of task and express interests in learning new technologies and systems. · Basic knowledge of cybersecurity will be an added advantage. · Knowledge in use of AI tools would be an advantage. · Fresh graduates are welcomed to apply Working conditions · 5.25-day work week