IT Helpdesk Engineer

• Provide first-level IT support to users. • Handle and resolve basic desktop, network, and system issues. • Log and update all service requests and incidents. • Follow up with users and provide regular updates. • Escalate unresolved issues to the relevant support team. • Provide good customer service and handle user queries professionally. • Follow standard IT support procedures and escalation guidelines. • Willing to work 12-hour rotating shifts, including day and night shifts. --------------------------- Please refer to U3’s Privacy Notice for JobApplicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/ . When youapply, you voluntarily consent to the collection, use and disclosure of yourpersonal data for recruitment/employment and related purposes.