Customer Service Officer (Retail / Shopping Mall)

At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do. We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment. Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities. About The Role We are looking for a customer-focused individual to join our team as a Customer Service Officer (Retail / Shopping Mall) . In this role, you will be the key point of contact for shoppers and tenants, ensuring a pleasant and seamless mall experience What You Will Be Doing • Manage the Customer Service / Information Counter as the first point of contact • Attend to shoppers’ and tenants’ enquiries, requests, and feedback • Assist in mall promotions, events, and campaigns • Handle voucher sales and redemptions • Support Loyalty Programme enquiries and redemptions • Support the upkeep and presentation of the mall • Maintain high service standards and perform administrative duties We’re Looking For Someone Who’s • Able to work on a 6-day rotating shift, including weekends and Public Holidays • Minimum 1 years of experience in shopping mall or hotel concierge services • Customer-oriented with strong communication and interpersonal skills Why Knight Frank? • Lots of opportunities for growth and career development. • A supportive, collaborative team that values what you bring to the table. • Continuous learning and development to help you advance. If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!