Executive, Beneficiary Engagement

Why This Role Matters Behind every programme registration, feedback form and spreadsheet row is a person. As our Beneficiary Engagement Executive , you will help Breast Cancer Foundation (BCF) provide meaningful programmes and support for people affected by breast cancer and their caregivers. This is a hands-on programme and beneficiary engagement role . You will spend much of your time coordinating programmes, communicating with beneficiaries and partners, managing programme details and follow-up, maintaining accurate records, and helping the team understand what we can learn from feedback and programme information. We are looking for someone who does not simply ask: “Did the programme happen?” but also: “What did people tell us? What worked? What could be better next time?” You do not need to have all the answers. You do need to be organised, thoughtful, willing to learn and comfortable working with both people and information . What You’ll Be Doing Engage & Deliver • Build respectful and supportive relationships with beneficiaries and caregivers, responding with empathy, professionalism and appropriate follow-through. • Plan, coordinate and deliver beneficiary programmes, survivorship activities and community well-being initiatives. • Manage programme logistics, registrations, schedules, communications, vendors and post-programme follow-up. • Gather and document beneficiary feedback, queries and observations, and highlight opportunities to improve programmes or the beneficiary experience. • Provide beneficiaries with clear information about relevant BCF programmes and services within the scope of your role. • Handle sensitive situations and information with empathy, appropriate professional boundaries, confidentiality and sound judgement. • Recognise when a beneficiary concern or situation requires additional support and raise it promptly with the appropriate colleague. Work Across BCF & Our Community • Build constructive working relationships with healthcare institutions, community organisations, service providers, volunteers and other programme partners. • Coordinate with colleagues and external stakeholders so that responsibilities, timelines, changes and next steps are clear. • Work collaboratively with colleagues responsible for volunteer management and with volunteers supporting beneficiary programmes. • Support relevant Foundation-wide campaigns, events and cross-team projects. • Keep colleagues informed when plans or circumstances change. • Flag issues, delays or changes that may affect programme delivery early, and follow through on agreed next steps. Strong programmes rarely happen because one person somehow remembers everything. Good coordination matters. Turn Data Into Useful Insight Our programmes generate useful information. We would rather it did not spend the rest of its life quietly ageing in a spreadsheet. You will: • maintain accurate programme, participation, feedback and expenditure records; • organise and review programme information to identify useful patterns, trends, gaps and opportunities; • look beyond headline numbers and consider what participation and feedback may be telling us; • highlight useful observations and possible areas for improvement; • help translate findings into practical next steps; and • support the preparation and maintenance of simple dashboards, trackers and reports to help the team monitor programme performance and beneficiary needs. You do not need to be a data scientist. You do need to be curious enough to ask: “What can we learn from this?” Use AI & Digital Tools Responsibly We believe technology should make good work easier and better — not replace judgement, empathy or common sense. You will: • use AI-enabled and digital tools appropriately to support research, planning, reporting, analysis and everyday productivity; • look for practical ways technology can improve programme delivery, communication and team workflows; • check AI-generated information for accuracy and suitability before using or sharing it; • use your own judgement rather than relying on AI-generated answers without checking them; • protect personal, confidential and sensitive information; and • follow BCF’s applicable data protection, technology and information-handling guidelines. You do not need to be an AI expert. You should be willing to learn new tools, use them sensibly and know when not to use them . What Success Looks Like You are doing well in this role when: • beneficiaries feel listened to, respected and appropriately supported; • programmes are well organised and reliably delivered; • registrations, logistics, communications and follow-up are handled properly; • beneficiary feedback is captured and useful observations are shared with the team; • programme information and records are accurate and organised; • the team is able to learn from programme data and feedback; • colleagues and partners receive clear information and few last-minute surprises; • issues and changes are raised early rather than left until they become bigger problems; and • each programme helps BCF understand a little more about how we can serve our community better. The Kind of Person Who Will Thrive Here You lead with empathy You listen before assuming. You understand that some people may meet BCF during difficult or uncertain points in their lives, and you respond with sensitivity, patience and respect. You also understand that helping someone sometimes means knowing when to seek advice or involve the right colleague. You are organised and dependable You keep track of details, deadlines and follow-up. If you say you will do something, others should not need to chase you repeatedly to find out what happened. You are curious Feedback makes you think. Numbers make you ask questions. If participation changes or beneficiaries keep raising the same issue, you want to understand why. You work well with others You keep colleagues informed, involve pe…