Manager, Programmes & Services

Why This Role Matters At Breast Cancer Foundation (BCF), programmes and services are not successful simply because the calendar is full. They are successful when people affected by breast cancer and their caregivers receive support that is relevant, safe, accessible and genuinely useful. As our Manager, Programmes & Services , you will lead the Programmes & Services team and personally helm BCF’s Volunteer Management portfolio . You will bring together programmes, beneficiary support, volunteers, partnerships, data and team capability to help BCF serve the breast cancer community well. This is a hands-on management role. You will need to stay close enough to the work to understand what is happening on the ground, while also building the systems, people and capabilities that allow the team to operate well without everything depending on you. At BCF’s current stage, this means personally leading Volunteer Management. As the organisation grows, day-to-day volunteer coordination may increasingly be supported by team members reporting into this role. We are looking for someone who can run today’s work well while helping build tomorrow’s P&S function . What You’ll Be Doing Lead the Programmes & Services Team • Provide day-to-day leadership of the P&S team, translating organisational priorities into clear plans, responsibilities and deliverables. • Set priorities and standards across beneficiary engagement, programmes, services and Volunteer Management. • Coach, delegate and develop team members, helping them build capability and take increasing ownership. • Manage workload, timelines and dependencies across the team and make sensible trade-offs when resources are constrained. • Build reliable systems, SOPs and ways of working that support consistent delivery. • Create a collaborative team culture where information is shared early, concerns are raised appropriately and commitments are followed through. • Work closely with other BCF teams so that cross-functional initiatives are approached as One BCF . Lead Programmes, Services & Beneficiary Experience • Lead the planning, development, delivery and review of programmes and services for people living with and beyond breast cancer and their caregivers. • Translate BCF’s priorities into clear programme plans, responsibilities, timelines and measures of success. • Strengthen beneficiary and member engagement, using feedback and evidence to keep programmes and services responsive to changing needs. • Support the continued development of BCF’s survivorship and community well-being approach while maintaining essential services reliably. • Oversee the effective use of programme resources and BCF’s centre-based support spaces. • Ensure programmes are delivered thoughtfully, safely, within approved budgets and with appropriate governance. • Regularly review what is working, what is not and what should change. Personally Helm BCF’s Volunteer Management Portfolio Volunteer Management is a significant portfolio within this role. At BCF’s current stage, you will personally own and lead the portfolio , while building the systems and capability needed for it to scale as the organisation grows. You will: • lead BCF’s overall volunteer-management approach, including planning, systems, standards and continuous improvement; • lead volunteer attraction, recruitment, onboarding, deployment, engagement, development, recognition and retention; • assess volunteer needs across BCF’s programmes, services, campaigns and events; • work with colleagues to match volunteer capacity and capabilities to organisational needs; • develop meaningful volunteer roles and pathways, including opportunities for experienced volunteers to contribute in leadership or specialist capacities; • ensure volunteers are appropriately briefed, trained, supported and supervised; • maintain appropriate standards for volunteer conduct, confidentiality, safeguarding, boundaries and interaction with beneficiaries; and • use volunteer participation, deployment, retention and feedback information to identify gaps and improve the volunteer experience. As BCF expands, some day-to-day volunteer coordination may increasingly be delegated to team members reporting into this role. You should therefore be equally comfortable running the portfolio today and building the people and systems needed to scale it tomorrow . Build Partnerships & Referral Pathways • Build trusted working relationships with hospitals, medical social workers, healthcare professionals, community organisations and other relevant partners. • Strengthen referral and engagement pathways so that people who may benefit from BCF’s support can be connected appropriately. • Identify opportunities for collaboration, outreach and resource-sharing that strengthen BCF’s programmes and services. • Work with partners to understand emerging beneficiary and community needs. • Represent BCF professionally at relevant healthcare, community and partnership platforms. Manage Quality, Governance & Resources • Maintain appropriate programme and volunteer-management policies, SOPs and operating standards. • Manage programme, volunteer, safeguarding and operational risks within approved authority. • Ensure appropriate confidentiality, data protection and information-handling practices. • Manage programme budgets and resources responsibly. • Raise significant issues early, with sufficient context and possible next steps. • Provide clear, useful updates to management and relevant governance forums. Turn Data Into Decisions BCF’s programmes, beneficiary engagement and volunteer activities generate a considerable amount of information. We do not want that information to spend the rest of its life quietly ageing in a spreadsheet. You will: • maintain useful programme, beneficiary, volunteer and service measures; • ensure records are accurate and reliable enough for decision-making; • review participation, engagement, outcomes, fe…