Senior Assistant Manager, Inpatient Operations

Woodlands Hospital is a next-generation healthcare system designed to meet the future of care. As an integrated acute and community hospital with specialist outpatient clinics and innovative care models, we deliver person-centred, connected, and seamless care that extends beyond traditional healthcare settings. Our mission is to improve population health outcomes through innovation, collaboration, and data-driven decision-making. As healthcare continues to evolve, data will play a critical role in transforming how we deliver care, optimise operations, and improve patient outcomes. Why This Role Matters The Inpatient Operations team plays a critical role in ensuring that ward operations run smoothly, efficiently and safely for patients, caregivers and staff. This role serves as the operational lead supporting inpatient wards across the hospital, ensuring service excellence, optimal utilisation of resources and continuous operational improvement. Working closely with clinicians, nurses, support services and hospital leadership, the incumbent helps drive inpatient transformation, operational readiness and patient experience initiatives while supporting the delivery of high-quality care. What You Will Drive 1. Inpatient Operations & Service Excellence • Oversee the day-to-day operations of inpatient wards and provide operational support across ward services. • Support and manage Inpatient PSA teams across inpatient towers. • Monitor and improve ward operational workflows, patient experience and service standards. • Investigate operational issues, patient feedback and service gaps and implement corrective actions. • Work closely with clinicians, nursing and support departments to ensure smooth ward operations. 2. Facility Management & Operational Readiness • Ensure wards remain operationally ready through effective facilities, equipment and system management. • Support equipment procurement, replacement, maintenance and enhancement initiatives. • Troubleshoot ward-related operational systems such as:Ward DashboardsPatient Bedside TerminalsPatient Information BoardsReal-Time Location Systems (RTLS) • Coordinate with support departments to implement new initiatives and operational improvements. 3. Process Improvement & Transformation • Review and optimise inpatient workflows from admission to discharge. • Drive process redesign and operational improvement initiatives. • Lead non-clinical transformation projects that improve efficiency, patient experience and resource utilisation. • Harness technology and digital tools to deliver better, faster, safer and more cost-effective care operations. 4. KPI Monitoring & Business Performance • Maintain and analyse inpatient operational dashboards and trackers. • Monitor key inpatient metrics including:Bed Occupancy Rate (BOR)Length of Stay (LOS)Discharge referralsWard utilisation indicators • Provide recommendations to improve bed utilisation, operational efficiency and service outcomes. 5. Project Management & Ward Setup • Lead ward opening, setup and commissioning activities. • Coordinate procurement, facilities readiness, staff readiness and licensing requirements. • Support implementation of medical, non-medical and technology infrastructure required for inpatient services. • Manage project timelines, stakeholder engagement and operational readiness activities. 6. Stakeholder Engagement & Secretariat Support • Act as secretariat and coordinator for inpatient operations initiatives and workgroups. • Support Acute Care Enterprise (ACE) initiatives and hospital-wide programmes. • Prepare presentations, reports, meeting materials and track action items. • Coordinate projects, engagements and events involving internal and external stakeholders. What You Bring Experience & Qualifications • Degree in Healthcare Management, Business, Operations Management or a related discipline. • Experience in healthcare operations, ward operations, inpatient administration or hospital service management. • Demonstrated experience in project management, service improvement and stakeholder coordination. • Familiarity with hospital operational workflows and healthcare service delivery environments. Professional Skills & Attributes • Strong operational and process improvement mindset. • Excellent project management and organisational skills. • Strong analytical ability with experience monitoring KPIs and operational performance. • Effective stakeholder management and communication skills. • Ability to work across multidisciplinary teams and influence operational improvements. • Proactive, resourceful and solutions-focused approach. • Comfortable managing multiple priorities in a dynamic healthcare environment. Why Join Us? • Play a key role in shaping the efficiency and effectiveness of inpatient care delivery. • Work closely with clinicians, nurses and hospital leaders to improve patient outcomes and experiences. • Lead operational transformation and ward readiness initiatives in one of Singapore's newest integrated healthcare campuses. • Contribute directly to hospital-wide projects that improve care delivery, operational excellence and patient-centred service