Digital Product Owner (Banking Digital Channels) – Contract

NTT Singapore is seeking an experienced Digital Product Owner to support digital product and customer-journey initiatives for a leading financial institution in Singapore. You will act as the key bridge between business, technology, UX/UI, operations and other stakeholders. You will translate business needs and customer pain points into clear product requirements and drive solutions that deliver measurable customer and business value. This is a 12-month contract position with NTT Singapore. Experience: Ideally 5–10 years, including relevant digital Product Owner/Product Manager experience Location : Changi Key Responsibilities • Own and manage the product backlog, ensuring priorities are aligned with business objectives, customer needs and the overall digital strategy. • Translate business requirements and customer pain points into clear user stories, acceptance criteria and actionable requirements. • Define product features, functional requirements and end-to-end customer journeys before development begins. • Work closely with business stakeholders, technology teams, UX/UI designers, QA, operations and other delivery partners. • Prioritise features and enhancements based on customer impact, business value, regulatory requirements, dependencies and delivery effort. • Participate actively in Agile ceremonies, including sprint planning, backlog refinement, daily discussions, sprint reviews and retrospectives. • Provide timely clarification and make product decisions during development. • Partner with business teams to define acceptance criteria and end-to-end test scenarios. • Supervise test engineers and lead the UAT strategy, test planning and execution within the agreed schedule. • Review delivered functionality and provide product acceptance before release. • Coordinate risks, issues and dependencies across business and technology teams, escalating when required. • Support production implementation, post-launch validation and product-performance monitoring. • Maintain product requirements, decisions, documentation and roadmap visibility. • Champion customer-centric thinking and ensure digital experiences are simple, intuitive and aligned with expected outcomes. Requirements • Degree or diploma in Business, Information Technology, Digital, Engineering or a related discipline. • Relevant experience as a Digital Product Owner, Product Manager, Business Analyst or in a similar digital-delivery role. • Experience managing product backlogs in an Agile or Scrum environment. • Strong ability to translate business requirements into structured user stories, acceptance criteria and functional requirements. • Good understanding of digital customer journeys and web and/or mobile applications. • Functional understanding of APIs, system integrations, data flows and technical dependencies. • Experience supporting UAT, production releases and post-production validation. • Strong analytical and problem-solving skills with the ability to drive practical solutions. • Good stakeholder-management and communication skills across business, technology and senior stakeholder groups. • Strong prioritisation and organisational skills, with the ability to manage multiple initiatives and competing priorities. • Detail-oriented, customer-focused and committed to delivery quality. • Able to work independently, take ownership and drive issues through to resolution. Preferred Experience • Experience in banking, financial services, fintech or another regulated industry. • Experience supervising QA or UAT test teams. • Knowledge of UX/UI principles and customer-journey design. • Experience using digital analytics to support product decisions. • Familiarity with Jira, Confluence, Azure DevOps or similar platforms. Interested candidates are kindly requested to email their CV with their experience to sandeep.sringeripai@global.ntt We look forward to your application!