Customer Experience Officer

🎵 🎵Love music, people, and creating great customer experiences? Join an established music education group with centres islandwide across Singapore!🎵🎵 We are looking for a friendly, energetic, and service-oriented Customer Experience Officer to support daily centre operations, engage with students and parents, and drive enrolment growth through excellent customer service and soft-selling skills. Key Responsibilities • Provide warm and professional front-desk customer service to students, parents, and walk-in enquiries • Handle course enquiries, class registrations, scheduling, and payments • Build strong relationships with parents and students to enhance customer experience and retention • Recommend suitable music programmes and support enrolment conversions • Support daily centre operations and administrative duties • Coordinate lesson schedules, teacher arrangements, and classroom utilisation • Assist in centre events, performances, workshops, and promotional activities • Handle customer feedback and resolve issues promptly and professionally Requirements • Minimum GCE N/O Level, Diploma, or equivalent • Prior experience in customer service, retail, education, enrichment, or sales environment preferred • Strong communication and interpersonal skills • Comfortable interacting with children, parents, and students • Service-oriented with good sales and customer engagement skills • Able to work on both weekends • Willing to work at different centres across Singapore when required Preferred Qualities • Cheerful, outgoing, and customer-focused personality • Passion for music, education, or enrichment industry • Positive attitude with strong teamwork skills • Able to multitask in a fast-paced environment Benefits ✨ Attractive salary + incentives ✨ Career progression opportunities ✨ Training and mentorship provided ✨ Dynamic and supportive working environment ✨ Opportunity to work with an established music education brand ✨ We value every application, but only shortlisted candidates will be contacted. Thank you for considering this opportunity! CanWorkOne.SG Employment Pte Ltd | EA License No. 26C3357 EA Personnel: Tan Soon Hock (Steven) | Registration No. R1109889